Portfolio
Featured Project: Customer Service That Shines
I designed an immersive customer service tutorial using Articulate Storyline 360, based on real-world scenarios from the department store where I currently work as a store trainer. The tutorial places learners in authentic, job-based situations that mirror daily customer interactions, allowing them to practice decision-making in a safe, interactive environment. By incorporating realistic dialogue, branching scenarios, and guided feedback, the course supports consistent service expectations while helping employees build confidence and apply best practices directly on the sales floor.
Scherenschnitte
This tab interaction using Articulate Storyline 360 outlines the steps in creating folk art from German and Pennsylvania German traditions. I drew on my German heritage to recreate a craft I learned in high school, to design a clean, intuitive tab interaction that clearly walks learners through each step.
Canva Simulation
This Articulate Storyline 360 simulation demonstrates how to choose a LinkedIn background using Canva and includes voiceover instructions to support accessibility.
Domains of Writing
Using Articulate Storyline 360 and applying my expertise in literacy instruction, I designed a drag-and-drop interaction that clearly presents each writing domain used in grading rubrics and assessments.